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Return/Exchange Policy
Due to the ingestible nature of our gummies, returns are not accepted for safety and quality control reasons—even if unopened or sealed.
If your order arrives damaged, incorrect, or unsatisfactory, please contact us within 30 days of delivery. At our discretion, we may offer a full refund, partial refund, replacement, or store credit depending on the nature of the issue.
Orders placed via Amazon are only eligible for a replacement item. We cannot refund orders placed via an external site or retail partner.
Orders are typically processed within one (1) business day. Customers will receive reminder emails prior to each subscription order processing, and any requested changes must be submitted before the order is processed. Once an order has been processed, we cannot guarantee that modifications or cancellations can be made.
Please note that canceling your subscription does not cancel an order that has already been processed. If your subscription was active at the time your recurring order was generated, that order will continue through fulfillment even if the subscription is canceled afterward.
For any questions, please contact the team at hi@trycreate.co.